• Calonie uses UPS, FedEx and USPS for all shipments within the U.S.

• International orders are dispatched by DHL Express or UPS Worldwide.

• All orders will generally ship within 3-5 business days from the day of order placement.

During peak times orders may take 5-7 business days to ship from the day of order placement.

• Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays. Orders placed over a weekend will ship the following business day.

• Delivery address changes after an order has already been submitted is not guaranteed and the customer will be responsible for shipping fees associated with returning all items sent to the wrong address. We are not responsible for carrier delays or lost, theft, or misdirected shipments by the carrier.

Return/Exchange policy

• Calonie’s return/exchange policy is within 7 days from the day your item is delivered, please notify us if you would like to request a return or exchange. 

• To be eligible for a return or exchange, your item must be unused and in the same condition that you received it in with all original purchase tags attached to items. All items will be inspected upon return. All returns/exchanges are handled on a case-by-case basis and ultimately at the calonie’s team discretion, including determining whether an item is unworn and unwashed. Upon inspection and approval, a full refund will be issued within 7-10 business days. We can also provide size exchanges, if the customer prefers an exchange.