Shipping policy

Shipping policy

  • Calonie offers Free US Shipping on all orders with no minimum purchase (Ground Economy).
  • Packages shipped via free shipping may ship USPS, UPS or Fedex from our warehouse in California. 
  • Upgraded expedited shipping is available at checkout for an additional fee based on the order weight and your location. We offer 2 day shipping and 3 day shipping.
  • International orders are dispatched by DHL Express or UPS Worldwide. Transit times will vary based on location. International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
  • Orders will generally ship from our warehouse in California within 2-3 business days from the date of order placement. (processing time) Orders are processed and shipped during regular business hours Monday through Friday, excluding major holidays. 
  • Transit time, after processing is as follows:
  • Ground transit time is generally 3-7 business days depending on your location.
  • Expedited shipping transit time varies based on service selected (2-day, 3-day).
  • Unfortunately, address changes after an order has been submitted is not always possible. We cannot be responsible for packages shipped to incorrect addresses provided at checkout. We are not responsible for carrier delays or lost, theft, or misdirected shipments by the carrier.
  • Tracking information will be provided once your order ships.
  • For concerns about a shipment, email us at CustomerCare@calonie.com. Our customer service team responds within 1-2 business days.

Return / Exchange policy

  • Calonie offers returns of unused, unworn, unwashed goods with original tags intact, within 14 days from the delivery date.
  • There is an $8 return shipping fee for any return, per return shipment in the USA. We will issue you a return label for use. International returns are at the customer's expense.
  • Please note, all items purchased with a 40% discount or greater are final sale and cannot be returned. This applies only to discounted items.
  • All items will be inspected upon return to ensure they are unworn and unwashed, and eligible for a return.
  • Refunds for returns will be issued to the original form of payment within 5 days after your return has been received and inspected.
  • Damaged or defective items must be reported within 10 days of receipt to be eligible for replacement. Contact CustomerCare@calonie.com as soon as you identify an issue.
  • Since our inventory changes on a daily basis, exchanges are sometimes not available. To arrange an exchange, please contact CustomerCare@calonie.com.
  • Unfortunately, we do not offer price adjustments.

To Start a Return

Returns can be initiated online or via email.
Please log in to your CUSTOMER ACCOUNT, then select the items from your previous orders which you would like to return.

Should you need any further assistance, contact us at customercare@calonie.com